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Operations Training

Operations Training Videos

 

Letters of Concern

How to create and process a Letter of Concern (LOC) regarding a client's withdrawal request. Reason's as to why an LOC will be required for a distribution.

Pershing Distributions

How to process a distribution from a client's Pershing account with standing ACH/ tax instructions on file. Where to locate and how to fill out the forms required to take a withdrawal from a client's Pershing account. How to follow up on pending distributions.

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Schwab/Pershing Account Maintenance

How to process general account maintenance requests on a client's Schwab or Pershing account. Includes: Change of Address, Update Beneficiary Designations, and Change of Name.

 

Daily Reconciliation - Portfolio Center Part 1

Lipsum

How to navigate through Portfolio Center to process the daily reconciliation of Schwab data. The different resources needed to reconcile files, ie. MorningStar, Schwab Research tab, Schwab Transactions tab, etc.

 

Schwab Status Updates -
Checking Status of Existing Schwab Service Requests

How to monitor the status feed in Schwab Advisor Center. The various steps taken to take care of different requests/ different processing stages.

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AIG Withdrwals

How to process the paperwork to take a withdrawal/ RMD from a client's AIG annuity. Various ways to follow up on status of the distribution request.

 

Transfer of Account /
Account Transfer

How to process an account transfer (ACAT/ non-ACAT) to a client's Schwab or Pershing account. Steps required to follow up on completion of transfer.

 

Schwab Distributions

How to process a distribution from a client's Schwab account with standing ACH/ tax instructions on file. Where to locate and how to fill out the forms required to take a withdrawal from a client's Pershing account. How to follow up on pending distributions.

 

New Client Process

The required steps for opening a new client account in Schwab. Illustrates the forms and information necessary before opening an account, how to pre-populate information, the required disclosures, the multiple platforms and resources used, and how to send out documents to the client via e-signature platforms.

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Allianz Withdrawals

How to process the paperwork to take a withdrawal/ RMD from a client's Allianz annuity. Various ways to follow up on status of the distribution request.

 

Schwab Alerts -
Checking up on Alerts in Schwab Advisor Center

How to monitor the alerts feed in Schwab Advisor Center. The various steps taken to resolve different alerts.